Help Center
Find answers or reach our team.
Free US shipping with estimated delivery in 2 days from placing your order. Tracking is sent when your order ships.
Free shipping is available on every order shipped to the mainland United States.
We ship through a trusted logistics network both overseas and in the United States, including fulfillment locations in Utah and Tennessee. The origin location may vary depending on the product.
Our published two-year warranty covers outdoor lighting fixtures against manufacturing defects. Coverage excludes improper installation, misuse, normal wear and weather-related damage. Contact info@outlight.us with your order details for help; see the refund policy for full warranty terms.
We accept returns within 30 days of the delivery date. Please initiate your return through our Returns Portal—our team will review your request and respond within 24 business hours.
Non-defective returns may incur a restocking fee of up to 50%, based on condition, packaging and resale suitability after inspection. Change-of-mind return shipping is paid by the customer. See our refund policy for full terms.
If your light arrives broken/DOA, if the wrong item was sent, or if you'd like to exchange for a different variant of the same product, exchanges follow the same 30-day window as returns. Please submit an exchange request through the Returns Portal, or contact us for special cases.
Use our dedicated Returns Portal, available at the top of this Support Hub page or in the footer menu. You'll be asked for your order number, email, and any other requested information to automatically pull up your order. If you run into any issues, please contact us.
Still have questions?
Contact our team via email. We respond within 24 hours.