Shipping & warranty
How long does shipping take?
Most of our best-sellers ship in 3–5 days. All other products typically ship in 4–5 weeks. For the most accurate delivery estimate, please check the shipping timeframe listed on the specific product page.
How much is shipping?
Free shipping is available on every order shipped to the mainland United States.
Where do you ship from?
We ship through a trusted logistics network both overseas and in the United States, including fulfillment locations in Utah and Tennessee. The origin location may vary depending on the product.
What does the warranty cover?
Our 2-year warranty covers manufacturing defects and electrical components. If an issue is confirmed, we will provide either a full refund or a free replacement, upon approval. Please contact us by email or through our Contact Us page.
Shipping Time
Most of our best-sellers ship in 3–5 days. All other products typically ship in 4–5 weeks. For the most accurate delivery estimate, please check the shipping timeframe listed on the specific product page.
Shipping Cost
Free shipping is available on every order shipped to the mainland United States.
Origin Location
We ship through a trusted logistics network both overseas and in the United States, including fulfillment locations in Utah and Tennessee. The origin location may vary depending on the product.
Warranty Information
Our 2-year warranty covers manufacturing defects and electrical components. If an issue is confirmed, we will provide either a full refund or a free replacement, upon approval. Please contact us by email or through our Contact Us page.
Return & Exchange
What is the return policy?
We accept returns within 30 days of the delivery date. Please initiate your return through our Returns Portal—our team will review your request and respond within 24 business hours.
Is there a restocking fee?
A 20% restocking fee applies to returns for items that are not damaged/defective and where the correct item was sent. For special cases, please contact us through our Contact Us page or email support@outlight.us
How does exchange work?
If your light arrives broken/DOA, if the wrong item was sent, or if you’d like to exchange for a different variant of the same product, exchanges follow the same 30-day window as returns. Please submit an exchange request through the Returns Portal, or contact us for special cases.
How do I open an exchange / return request?
Use our dedicated Returns Portal, available at the top of this Support Hub page or in the footer menu. You’ll be asked for your order number, email, and any other requested information to automatically pull up your order. If you run into any issues, please contact us.
Return Policy
We accept returns within 30 days of the delivery date. Please initiate your return through our Returns Portal—our team will review your request and respond within 24 business hours.
Restocking Fee
A 20% restocking fee applies to returns for items that are not damaged/defective and where the correct item was sent. For special cases, please contact us through our Contact Us page or email support@outlight.us
Exchange Policy
If your light arrives broken/DOA, if the wrong item was sent, or if you’d like to exchange for a different variant of the same product, exchanges follow the same 30-day window as returns. Please submit an exchange request through the Returns Portal, or contact us for special cases.
How To Return & Exchange
Use our dedicated Returns Portal, available at the top of this Support Hub page or in the footer menu. You’ll be asked for your order number, email, and any other requested information to automatically pull up your order. If you run into any issues, please contact us.
